Weekly Ops Dashboard
Z.L. — during the 07/10 community incident a car door was locked. FCC XW reports this as an unauthorised RP and says the notification is 'awaiting PRODA to fix itself', while also answering 'Yes' to notifying on time. It may not be lodged.
E.R-L. — a seat-belt guard was applied in the Warabrook vehicle on 07/10 when E.R-L. refused a seat belt and was hitting the driver. FCC MS reports it as an unauthorised RP (no force used) and says it was notified on time.
Both 5-business-day windows close on 14/10.
Linked action items
- PTN-ZL-RPCOMPLIANCE-CARDOOR — new, owner FCC XW + Chief of Staff + General Manager, due 14/10/2026, Critical
- PTN-ERL-RPCOMPLIANCE — new, owner FCC MS, due 14/10/2026, Critical
- CENTRAL-RP-COMPLIANCE — updated, owner FCC Team, Critical
Warabrook SIL/STA, every morning 05/10–08/10: two administration errors (Minor), one tablet fewer than expected after TL Warabrook said the lower count was correct (Major, 'Medication Withheld'), and a pharmacy error (Major). FCC MS says staff didn't spot the errors before giving the doses.
All four medication records and the 07/10 reportable vehicle incident were lodged on the evening of 11/10 — 3 to 6 days late. The site visit (10/10) also reports E.R-L.'s escalations increasingly directed at A.J. TL Warabrook's weekly form was not received.
Linked action items
- PTN-ERL-MEDICATIONERROR — new, owner TL Warabrook (Kiara/Brett) + FCC MS, Immediate, Critical
- PTN-ERL-INCIDENT — updated, owner FCC MS, Immediate, Critical
- SITE-WARABROOK-STAFFDOCUMENTATION — raised to Critical, owner TL Warabrook
- SITE-WARABROOK-REVIEWCADENCE — updated, owner FCC MS, Critical
A.W. — Major incident 09/10, 5:10pm, Medowie SIL: high intensity, anxious and a danger to himself, PRN given. A.W.'s restrictive practices are still unauthorised. If this PRN was for behaviour and isn't authorised, it's an unauthorised chemical restraint with a notification deadline of 16/10.
N.A. — two Reportable incidents categorised 'Medication / Controlled Drugs (DDR)' on Mayfield Day Program outings (07/10 and 09/10), with PRN given on 09/10. The records give no description. N.A.'s BSP expired 03/10 and FCC XW's report doesn't mention it.
Linked action items
- PTN-AW-COMPLIANCE — updated, owner FCC XW, due 16/10/2026, Critical
- PTN-AW-INCIDENT — updated, owner FCC XW, Immediate, Critical
- PTN-NA-CONTROLLEDDRUG — new, owner TL Mayfield Hub (Romana) + FCC XW, Immediate, Critical
- PTN-NA-BSP — updated, owner FCC XW, Critical
Two new incidents on 07/10, both in the community: a Reportable agitation incident at 1:15pm (with the locked car door) and a Major, high-intensity physical incident towards a support worker at 6:30pm. 'Directed towards' is blank again. FCC XW reports a rise in Z.L.'s behaviour, referred to the BSP, with a case conference on 13/10.
The safe-room use on 29/09 is still not confirmed as authorised, and its 06/10 notification window has passed.
Linked action items
- PTN-ZL-INCIDENT — updated, owner FCC XW, Immediate, Critical
- PTN-ZL-RPCOMPLIANCE — updated (deadline passed), owner FCC XW, Critical
FCC XW's report came in at 3:43pm, 43 minutes after cut-off. It answers 'Yes' to plans already lapsed but names none, and doesn't list B.S. (expires 14/10), Z.L. (29/10) or O.C. (28/11). J.H.'s support plan and M.D.'s support plan are now reported as expired, and J.H.'s PEEP missed its target week. N.A.'s expired BSP isn't mentioned.
Linked action items
- PTN-BS-PLAN — raised to Critical, owner FCC XW, due 14/10/2026
- STAFF-FCCXW-REPORTCLARIFICATION — new, owner FCC XW, due 16/10/2026, Medium
- PTN-JH-SUPPORTPLAN, PTN-MD-SUPPORTPLAN, PTN-JH-PEEP, PTN-JH-RISKASSESSMENT, PTN-ZL-PLAN — FCC XW
Submissions received by Mon 12/10, 3:00pm: 4/7. TL Medowie, TL Mayfield Hub, TL Under 18s/Tarro and FCC MS were on time. TL Warabrook and FCC BW were not received, and FCC XW's arrived at 3:43pm.
Without FCC BW's report, every FCC BW Critical item — J.Q. and N.K.M. plans, I.W.'s incident and BSP, K.A.'s RP — has no update this week.
Linked action items
- SITE-WARABROOK-MISSINGFORM — reopened, owner TL Warabrook (Kiara/Brett), Medium
- STAFF-FCCBW-MISSINGFORM — new, owner FCC BW, Medium
Four participants have gaps in their support team (two appear to be A.W. and C.D.; the other two are named by first name only in the source). Five permanent and four casual staff are on leave this week, and the Roster Officer now says leave approvals are creating challenges. Two shifts are unfilled: E.R-L. on Tue 13/10 and B.L. on Thu 15/10. Last week's actual overtime figures weren't provided.
Linked action items
- CENTRAL-TEAMGAP-STAFFING — updated, owner Roster Officer + Chief of Staff + General Manager, Critical
- CENTRAL-LEAVEGAP-STAFFING — updated, owner Roster Officer, Critical
- CENTRAL-UNFILLEDSHIFTS-STAFFING — updated, owner Roster Officer + FCC MS + FCC BW, Critical
TL Medowie's check-in (06/10) says C.D. is frightened by small things like dogs and birds, and clings tightly to the nearest worker whenever A.W. has a meltdown. C.D. also refused medication on 09/10.
Linked action items
- PTN-CD-INCIDENT — updated, owner TL Medowie (Kurt) + FCC XW, Critical
- PTN-CD-MEDICATIONREFUSAL — updated, owner FCC XW, Medium
TL Medowie's and TL Under 18s/Tarro's forms are back (Under 18s after two missed weeks). TL Medowie rates his team 'Very Positive' and reports no staff needing extra support. All three TL check-ins praise DSW AW for initiative, teamwork and thorough notes. The Medowie shed and tile/grout repairs are closed, the Gus bus boot lock is fixed, and FCC MS has completed her monthly behaviour-trend review.
Linked action items
- SITE-MEDOWIE-MISSINGFORM — closed
- SITE-U18-MISSINGFORM — closed
- STAFF-MEDOWIE-SUPERVISION — closed
- SITE-MEDOWIE-FACILITIES, SITE-MEDOWIE-TILEGROUT, SITE-MEDOWIE-FACILITIES-SHED — closed
- STAFF-MEDOWIE-TLWELLBEING — lowered to Medium
UID 24670 / SID 95586, 07/10, 2:00pm, Warabrook vehicle — Reportable, moderate intensity, logged as Behaviour / Physical Abuse. E.R-L. refused to wear a seat belt, became physically aggressive towards staff and peers and hit the driver; staff couldn't safely pull over and applied a seat-belt guard. A.J. was also in the vehicle.
Lodged 11/10, 8:19pm — about 4 days later. FCC MS has told management, guardians and the BSP, and reports the RP as unauthorised but notified on time.
Warabrook SIL/STA: 05/10 7:25am administration error (Minor); 06/10 7:45am one tablet fewer than expected — DSW JD was told by TL Warabrook that the lower count was correct (Major, 'Medication Withheld'); 07/10 8:30am administration error (Minor); 08/10 7:07am pharmacy error (Major).
FCC MS reports staff didn't identify the errors before administering. All four were lodged on the evening of 11/10.
UID 24653 / SID 95530, 1:15pm — Reportable, moderate: agitation after an earlier incident that day, no explicit trigger. FCC XW reports a car door was locked (unauthorised RP), with notification 'awaiting PRODA'.
UID 24643 / SID 95492, 6:30pm — Major, high intensity, Behaviour / Physical Abuse towards a support worker. 'Directed towards' is blank. FCC XW reports a behaviour rise, BSP referral and a case conference on 13/10.
UID 24623 / SID 95433, 07/10, 12:30pm and UID 24699 / SID 95696, 09/10, 12:20pm — both Reportable, low intensity, categorised Medication / Controlled Drugs (DDR), both on Mayfield Day Program community outings. PRN was given on 09/10. Neither record describes what happened.
N.A.'s BSP expired 03/10, so the 09/10 PRN may not be authorised.
UID 24707 / SID 95732, 09/10, 5:10pm, Medowie SIL — Major, high intensity: A.W. was anxious and a danger to himself; PRN given. A.W.'s RPs are still unauthorised — if the PRN was for behaviour, notify by 16/10.
UID 24702 / SID 95712, 09/10, 10:45am — C.D. refused medication (Minor, had just got out of bed). TL Medowie (06/10) reports C.D. clings to the nearest worker whenever A.W. melts down.
No written confirmation that the 29/09 safe-room use is covered by Z.L.'s BSP and NSW authorisation. The 06/10 notification window has passed and FCC XW's report doesn't mention it. If it wasn't authorised, it's now a late notification.
No fresh information on: PTN-KA-INCIDENT, PTN-KA-COMPLIANCE, PTN-IW-INCIDENT, PTN-IW-STAFFING, PTN-CS-MEDICATIONERROR, PTN-WC-MEDICATIONERROR, PTN-NKM-INCIDENT (FCC BW report not received), PTN-BC-INCIDENT, PTN-BC-COMPLIANCE (overdue since 20/08), PTN-BC-NIGHTBEHAVIOUR, PTN-ERL-HEALTH, PTN-AJ-MEDICATIONERROR, PTN-AJ-MEDICATIONERROR-MISSEDDOSE, PTN-ZL-MEDICATIONREVIEW, PTN-BH-MEDICATIONERROR, PTN-NA-MEDICATIONSTOCK, PTN-NA-COMPLIANCE, PTN-CD-RPCOMPLIANCE, PTN-BH-RPCOMPLIANCE and PTN-AL-INCIDENT (closed).
Eight Major/Reportable incidents this cut-off, up from two, plus four Minor medication incidents. Warabrook (E.R-L.) and Z.L. account for most of them. Two new unauthorised RPs and two PRN events without confirmed authorisation make this the heaviest regulatory week in recent reporting.
Lodgement is a new risk: every Warabrook record this week was lodged 3–6 days after the event.
Risk: Critical. Three Commission deadlines this week (14/10 ×2, 16/10) and a missed one (Z.L. safe room, 06/10).
| Ref | Staff | Date | Location | Participant | Type | Reportable? | Risk |
|---|
Four participants have gaps in their support team, down from six. The source lists them by first name only — two appear to be A.W. and C.D.; the other two can't be coded. J.Hi., M.D., J.Q. and E.S. are no longer listed but aren't confirmed resolved. New staff are being trained.
Tue 13/10, 7:00am–3:00pm (E.R-L., FCC MS) and Thu 15/10, 3:30pm–6:30pm (B.L., FCC BW). Last week's 09/10 and 10/10 shifts — outcome not reported.
Week of 12/10: five permanent staff (DSW KQ, PW, RK, KN, PH) and four casuals (DSW OP, AF, JK, BP) on leave. The Roster Officer now answers 'Yes' — leave approvals are limiting rosters. No new leave requests. Fifth week in a row. TL Medowie is on leave 14–18/10.
Previous pay period actual overtime: not provided ('please review report from last week'). This pay period anticipated: two staff, 4.5 hrs and 1 hr (first names only in source — not shown). Last week's question about DSW BN and DSW TW is still open.
Register (06–07/10): TL admin hours for DSW KF, DSW BD and DSW RL (2 hrs each), 3 hrs office admin, and one 7-hr buddy shift on 06/10 with N.A. — matching last week's Rostering Report. No buddy shifts rostered for the week of 12/10.
No fresh information on: STAFF-BC-CONDUCT, PTN-JH-STAFFING, PTN-SH-STAFFING, STAFF-BC-OVERTIME, SITE-WARABROOK-STAFFING, PTN-JP-STAFFING, PTN-AJ-STAFFING, CENTRAL-SHIFTSWAP-STAFFING, CENTRAL-BUDDYPOLICY-STAFFING, CENTRAL-RESPITE-STAFFING, CENTRAL-ONBOARDING-STAFFING, PTN-BH-STAFFING-BUDDYCANCELLED, SITE-MEDOWIE-STAFFING-WEDSHIFT. N.K.M.'s 2:1 gap (PTN-NKM-STAFFING) is still not confirmed resolved. CENTRAL-BUDDYREGISTER-STAFFING and CENTRAL-ROSTERINGFORM-CLARIFICATION remain closed.
Team gaps eased slightly (6 to 4), but leave is now openly limiting rosters and no overtime actuals were reported. Two unfilled shifts fall in the next five days, one for a participant (E.R-L.) with four medication incidents and a reportable incident this week.
Risk: Critical. Support continuity for participants with gaps, at a time of high incident activity.
| Field | Detail |
|---|---|
| Completed by | Roster Officer (full name in source — not de-identified) |
| Week beginning | 12/10/2026 (submitted 12/10, 9:08am) |
| Previous pay period overtime | Not provided — 'Please review report from last week' |
| This pay period anticipated overtime | Two staff: 4.5 hrs and 1 hr (first names in source — not de-identified) |
| PPT/FT staff on leave | DSW KQ 12–18/10; DSW PW 12–18/10; DSW RK 15/10; DSW KN 14–18/10; DSW PH 16–18/10 |
| Casual staff on leave | DSW OP 12–18/10; DSW AF 12/10; DSW JK 12–18/10; DSW BP 14–16/10 |
| New leave requests / approval challenges | Nil / Yes — 'makes things limited for rosters' |
| Roster published ahead | 18 (weeks, as entered) |
| Staff availability issues | No (details field contains placeholder text) |
| Unfilled shifts | 13/10 7:00am–3:00pm (E.R-L.); 15/10 3:30pm–6:30pm (B.L.) |
| Participant team gaps | 4 participants (first names in source — not de-identified); new staff being trained |
| Buddy shifts rostered | No |
| Buddy/Admin Shift Report (5 rows) | TL admin hours: DSW KF 07/10 2 hrs, DSW BD 06/10 2 hrs, DSW RL 06/10 2 hrs; office admin DSW LB 06/10 3 hrs; buddy shift DSW DB 06/10 8:00am–3:00pm with N.A. and DSW MH |
TL Warabrook's form wasn't received this cut-off. The same two staff flagged on 02/10 (DSW JD, DSW ZF) are on this week's late-lodged reportable vehicle incident, and staff didn't spot E.R-L.'s medication errors.
Site visit 10/10 (FCC MS): staff report DSW TP regularly arrives late and has overdue incident reports, shift notes and data. FCC MS asked DSW BD (Warabrook team) to speak with DSW TP; reports were due that night.
A.J.'s capacity building has been minimal: staff take him for a drive every night to help him regulate, so dinner is already made when he gets home. FCC MS is concerned driving is the only strategy — to discuss at BSP training (due 28/10). A visual schedule has been requested, especially for Saturdays before he goes home. A.J. and B.C. were both unwell this week (temperatures).
E.D. — TL Mayfield Hub (10/10): E.D. has been withdrawn from the group at the Day Program for a long time and no longer joins lunch or activities. The TL is introducing written visuals for the day and expects some short-term escalation. E.D. has no allied-health support.
I.W. — TL Under 18s/Tarro (10/10): OT review needed for regression in balance and motor skills.
TL Medowie's check-in (06/10) rates the team 'Very Positive' — team culture, staffing consistency and communication — and says no staff need extra support. His debrief still isn't confirmed. A.W.'s new medication in the FlowLogic library is also still unconfirmed, now more pressing after A.W.'s 09/10 PRN incident.
No maintenance issues and no outstanding follow-up reported, so the Medowie shed and tile/grout items are closed (Kim, 13/10). The Gus bus rear boot lock is fixed; the registration inspection isn't mentioned. One purchase request this week: a vacuum for Medowie. Stocktake up to date, house orders due by 13/10. Newsletter drafted.
Published: B.C.'s birthday and the Christmas participant party. Scheduled: birthday posts for 'ER' and K.B., the newsletter and a support-worker ad. Last week's J.H. and R.H. consent checks are still unconfirmed.
Mostly facilities, purchase and supervision items at Mayfield, Under 18s/Tarro and Warabrook with no new information — including PTN-MD-INCIDENT, SITE-MAYFIELD-SUPERVISION and SITE-U18-ENVIRONMENT (all Critical; the Under 18s TL didn't mention the overcrowding concern this week), plus Mayfield Kia repairs, the on-call phone app and billing lines. See the Action Items tab for the full list.
Medowie has turned a corner on team morale, and its maintenance backlog is closed. Warabrook is now the pressure point: a missing TL form, late incident lodgement, medication-practice concerns and a punctuality issue, all in the same week as E.R-L.'s incidents.
Risk: Critical. Late documentation at Warabrook directly affects notification deadlines.
| Field | Detail |
|---|---|
| Maintenance issues / outstanding follow-up (Admin Fillout) | No / No |
| Purchase requests / pending | Medowie — vacuum / none pending or declined |
| Vehicle issues | Gus bus rear boot lock — fixed. Upcoming registrations: n/a |
| Stocktake | Up to date — orders from houses by 13/10 |
| Social media / newsletter | Published: B.C. birthday, Christmas participant party. Scheduled: newsletter, support-worker ad, 'ER' birthday, K.B. birthday. Newsletter drafted (post holidays) |
| TL Escalation Form — Medowie SIL (06/10, DSW KN) | Very Positive. Working well: team culture, staffing consistency, communication. Praise: DSW AW. No staff needing support. C.D. anxiety/clinging around A.W.'s meltdowns (first names in source — redacted) |
| TL Escalation Form — Mayfield Day Program (10/10, DSW RL) | Mostly Stable. Working well: shift note/incident writing standards. Praise: DSW AW. Allied health: E.D. disengaged from group, no allied health (first name in source — redacted) |
| TL Escalation Form — Under 18s (10/10, DSW KF) | Very Positive. Working well: communication. Praise: DSW AW. Allied health: I.W. OT review — balance and motor skills |
| Site Visit — FCC MS (10/10, Routine Check-in, Warabrook) | Site field reads 'a' — confirmed Warabrook (Kim, 13/10). Staff present DSW DM, DSW HH, DSW JD. A.J. regulation drives; DSW TP lateness and overdue reports; A.J. and B.C. unwell; E.R-L. escalations towards A.J.; A.J. visual schedule |
| Missing forms at cut-off | TL Warabrook |
No FCC BW report by the Monday 12/10, 3:00pm cut-off. Every FCC BW item has no update this week, including Critical items for J.Q.'s and N.K.M.'s plans, I.W.'s incident and BSP, and K.A.'s RP authorisation.
Received 3:43pm (43 minutes late; not counted). 'Yes' to lapsed plans, but none named. B.S. (expires 14/10), Z.L. (29/10) and O.C. (28/11) not listed. J.H.'s and M.D.'s support plans now expired; J.H.'s PEEP and risk assessment 'to be completed'. B.S.'s BSP still awaiting support practitioners. N.A.'s expired BSP not mentioned. Monthly trend review not done (back from leave).
Z.L.'s locked car door (FCC XW) and E.R-L.'s seat-belt guard (FCC MS), both 07/10 and both due for notification by 14/10. Possible PRN-related RPs for A.W. and N.A. A.W., B.C. and K.A. authorisations still unresolved.
FCC MS reports E.R-L.'s increased physical aggression and medication errors, and has advised management, guardians and the BSP. No plans due within 3 months and none lapsed — consistent with O.L.'s plan rolling over — and no BSPs, risk assessments or PEEPs due. C.C.'s support plan goals need updating. Monthly trend review completed.
Includes Critical items PTN-BC-MISSINGFORM, PTN-CD-MEDICATIONSTOCK (fifth week without update), PTN-BH-BSP, PTN-JQ-PLAN, PTN-NKM-PLAN and PTN-IW-BSP, plus all FCC BW caseload items (report not received). See the Action Items tab for the full list.
Only one of three FCC reports arrived on time. Plan and BSP coverage on FCC XW's caseload is the main gap: an imminent plan expiry (B.S.), unnamed lapsed plans, expired support plans and an expired BSP being relied on for PRN.
Risk: Critical. Expired BSPs can make restrictive practices unauthorised, and lapsed plans can affect claiming.
| FCC | Caseload | Plans | BSPs / RPs | Reviews due | Patterns / notes |
|---|---|---|---|---|---|
| FCC XW (late, 3:43pm) | 13 | J.H. 01/11 expected rollover. Lapsed/overdue: Yes (unnamed). B.S., Z.L., O.C. not listed | Z.L. 07/10 locked car door — unauthorised RP; notification 'awaiting PRODA'. B.S. BSP awaiting support practitioners | Risk assessment: J.H. PEEP: J.H. Support plans: M.D. and J.H. expired | Z.L. behaviour rise — BSP, case conference 13/10. Trend review not done (back from leave) |
| FCC BW | — | Not received by cut-off | |||
| FCC MS | 14 | None due within 3 months; none lapsed | E.R-L. 07/10 vehicle — seat-belt guard, unauthorised RP, notified on time | BSPs, risk assessments, PEEPs: nil due. Support plan: C.C. to be updated | E.R-L. increased aggression; E.R-L. medication errors not spotted before administering — management, guardians and BSP advised. Trend review completed |
Logged by DSW AT, 06/10: I.W. hit the screen door, pushing it wide open; the bottom hinges came off the wall and the door is hanging by one set of hinges. No injury. The only safety action recorded is telling staff to be careful of the door.
The Administrative Report reports no outstanding maintenance follow-up, so the Medowie SIL House shed item is closed (Kim, 13/10).
No update on W.C.'s door holes at Mayfield Hub and Tarro Hub, the Mayfield Hub STA mirror (overdue), the Medowie tap aerator (overdue), the Mayfield fly screen and clothes line, C.D.'s blender blades and money-handling forms, the Warabrook door handles, or the Mayfield linen cupboard (repair under way last week).
One new hazard this week, again from participant behaviour (I.W.), with a weak safety action recorded. Three of the last four new hazards involve participants damaging doors.
Risk: Watch. A door hanging by one hinge is an injury risk until it's secured.
| Site | Logged by | Date | Hazard type | Detail | Status |
|---|---|---|---|---|---|
| Mayfield house (confirmed Kim, 13/10) | DSW AT | 06/10 | Broken or damaged property outdoors | I.W. hit the screen door; bottom hinges came off the wall; door hanging by one set of hinges. No injury. Safety action: staff told to be careful. Photos attached in source. | Open — minor repair |