Weekly Ops Dashboard
10 of 13 Major & Reportable Incident submissions this week (77%) were logged against Ptn-BC — a step-change in frequency, not routine noise. All 10 occurred at Warabrook SIL/STA, mostly categorised as "Other" primary incident type, clustering around recurring 07:00 and 15:00 shift-change times. Three of the ten are formally marked Reportable to the NDIS Commission (INC-02, INC-06, INC-12). One of the ten was a group incident also involving Ptn-AJ and Ptn-ERL, with three staff involved — worth reviewing for shared triggers or root cause.
This sits alongside two other open items already flagged for Ptn-BC on the FCC Weekly Report: a recurring unauthorised restrictive practice (door-locking, four incidents last reporting period, still open awaiting behaviour-support panel) and an outstanding risk-assessment update. Together, three independent signals — incident volume, the open RP, and the pending risk assessment — point to the same participant needing one coordinated case review rather than incident-by-incident handling.
Linked action items
- Commission coordinated case review for Ptn-BC — owner FCC-1 / Practice Leader, due 15/08/2026
- Confirm NDIS Commission notifications lodged for INC-02, INC-06, INC-12 — owner FCC-1 / PL-2 / Practice Leader, due 12/08/2026
FCC-1's weekly submission (w/b 03/08) disclosed a previously unreported historical absconding incident involving Ptn-BC. This is being treated as an immediate compliance matter, not a routine action item — an unreported absconding incident is a notifiable-incident compliance failure regardless of how long ago it occurred.
This is separate from, and should not be confused with, Ptn-KA's absconding incident this week (06/08, Community), which was properly reported and closed appropriately. The Ptn-BC disclosure has no equivalent record.
Status
- Owner: FCC-1 / Practice Leader
- Due: 12/08/2026 — already passed as of this report's cut-off
- Status: Overdue — immediate
Incident INC-05, logged by PL-2 on 07/08/2026 (incident occurred 06/08, Community setting), involved a Controlled Drugs (DDR) medication incident. This is the first appearance of Ptn-NA anywhere in this workbook's data.
Medication-related incidents carry a heightened compliance bar regardless of severity. The source report rates this incident critical and notes the review has not yet been confirmed complete.
ROST-1's submission (w/b 10/08) flags four unfilled shifts across the coming five days: 12/08 07:15–09:15 and 14/08 07:15–09:15 (both with Ptn-SN), and two shifts on 15/08 — 08:30–15:30 (Ptn-AY) and 09:00–15:00 (Ptn-CD).
One of these — the participant team gap — affects Ptn-AW specifically, who already has two other open items from the previous workbook: a PRN incident and a pending dental review. This is the third report to flag Ptn-AW inside two weeks.
The source report also links this to a broader rostering-adequacy risk: three of the four staff logged with recent overtime this week overlap with staff already flagged for repeat over-threshold overtime in last week's Overtime Tracker, with Medowie SIL leave coverage identified as the likely root cause.
ADMIN-1's submission (w/b 03/08) raised a bathroom grout issue at the Medowie SIL property. This is now the third independent report to flag a problem at this property, following two consecutive weeks of TL Escalations already citing mould, water damage, and door issues at the same house.
Also flagged this week in the same submission: a water issue at the Under 18's house (real estate contact needed, outstanding from a previous week), a bathroom door under review at Warabrook, and a non-functioning gate at Tarro.
Ten separate incident submissions this week name Ptn-BC — INC-01, 02, 03, 04 (group), 06, 07, 08, 09, 10 and 11 — all logged at Warabrook SIL/STA. Intensity was rated Low across all ten. Primary incident type was recorded as "Other" in every case, and the timing clusters heavily around 07:00 and 15:00, both shift-change times.
Three of these ten are formally marked Reportable to the NDIS Commission: INC-02, INC-06 and INC-12. INC-12 was also lodged two days after the incident date occurred, which the source report flags separately as a process reminder.
Staff who logged these
STAFF-A (3 incidents), STAFF-B (3), STAFF-D (3), STAFF-E (1) — record owners across the week, not necessarily involved in the incident itself.
Lodged by STAFF-C on 06/08/2026 at 19:41, incident occurred the same day at 17:25, Warabrook SIL/STA. Low intensity, "Other" primary incident. Involved three participants — Ptn-AJ, Ptn-BC and Ptn-ERL — and three staff members. Not marked reportable.
Lodged by PL-2 on 07/08/2026 at 16:15; incident occurred 06/08 at 12:40 in a Community setting. First appearance of Ptn-NA anywhere in this workbook's data. Rated critical risk. Review not yet confirmed complete — heightened compliance bar applies to all medication-related incidents.
Lodged by STAFF-F on 10/08/2026 at 11:25; incident occurred 06/08 at 17:15 in a Community setting (Mayfield Hub). Moderate intensity, Behaviour — Absconding. Ptn-KA exited the hub verbally requesting to leave and moved toward a nearby street; staff (STAFF-F, STAFF-G) safely redirected Ptn-KA back without injury or escalation.
Police, emergency services and management assistance were not required. Guardians were notified. Marked Reportable and formally reported to the State Commission and the Behaviour Support Practitioner. Risk rating: critical (reflecting the absconding category), status Closed.
Ptn-BC's incident frequency (10 in 7 days) is a step-change, not routine noise, and lines up directly with the recurring unauthorised RP (door-locking) and outstanding risk-assessment update already flagged on the FCC Weekly Report — three independent signals now point to the same participant needing a coordinated behaviour-support review rather than incident-by-incident handling.
This dataset also resolves two identities used only by initials elsewhere in the workbook: Ptn-AJ is confirmed as the participant in the group incident alongside Ptn-BC, and Ptn-KA's absconding pattern is now directly evidenced — separate from, and properly reported unlike, the still-open Ptn-BC absconding disclosure.
Risk: Critical. Ptn-BC's incident volume combined with the open unauthorised RP and unreported historical absconding event is a compounding, multi-source risk for one participant. The Controlled Drugs incident for Ptn-NA also warrants prompt review given the heightened compliance bar for medication-related incidents.
| Ref | Staff | Date | Location | Participant(s) | Type | Reportable? | Risk |
|---|
ROST-1's submission for w/b 10/08/2026 flags four unfilled or at-risk shifts in the coming five days: 12/08 07:15–09:15 with Ptn-SN; 14/08 07:15–09:15, same participant; and two shifts on 15/08 — 08:30–15:30 with Ptn-AY, and 09:00–15:00 with Ptn-CD.
Separately, Ptn-AW has a gap in their support team — staff needed to cover their allocated hours. This is the third report in two weeks to flag Ptn-AW, following a PRN incident and a pending dental review already open from the previous workbook.
Previous pay period actual overtime: STAFF-D (Gerry, 5h), STAFF-B (4h30m), STAFF-K (2h45m). This period, anticipated overtime or coverage gaps: STAFF-K (1h), STAFF-M (4h, actively trying to reduce).
Staff on leave this week: two staff members N/A all week, two on Annual leave all week, one on Annual leave for 1 day, one on Annual leave for 3 days. Leave approvals are creating rostering challenges — the submission specifically notes that any Medowie SIL staff member being on leave makes it difficult to avoid generating overtime.
Roster is currently published 12 weeks ahead. No staff availability issues reported this week (source field returned only an unfilled template header).
One buddy shift rostered this week: STAFF-I, 9am–1pm, buddying a new/junior staff member (STAFF-J).
Three of the four staff logged with recent overtime here overlap with the repeat over-threshold staff identified in last week's Overtime Tracker — this submission gives a likely root cause (Medowie SIL leave coverage). Ptn-AW, already flagged in last week's workbook for a PRN incident and a pending dental review, now also has a rostering support-team gap — a recurring pattern across three different reports for the same participant.
Risk: unfilled shifts within the next five days are a direct service-delivery risk, more so where a participant with additional flagged needs (Ptn-AW) is affected. Continued Medowie SIL overtime without a resourcing fix is a fatigue and rostering-adequacy risk.
| Field | Detail |
|---|---|
| Completed by | ROST-1 (Rostering Officer) |
| Week beginning | 10/08/2026 |
| Staff on leave | STAFF-P, STAFF-Q (all week) · staff ref (Annual, all week) · STAFF-R (Annual, all week) · STAFF-S (Annual, 1 day) · STAFF-H (Annual, 3 days) |
| Unfilled shifts | 12/08 07:15–09:15 (Ptn-SN); 14/08 07:15–09:15 (Ptn-SN); 15/08 08:30–15:30 (Ptn-AY); 15/08 09:00–15:00 (Ptn-CD) |
| Participant team gaps | Ptn-AW — support-team gap |
| Buddy shifts | STAFF-I, 9am–1pm, buddy shift with new/junior staff (STAFF-J) |
| Roster published | 12 weeks ahead |
| Anything else | Query: hour limit for buddy shifts, weeks with/without new starters or inductions — no decision recorded |
Under 18's house: water issue — real estate contact needed; still outstanding from a previous week.
Warabrook: bathroom door — property owner has gone to look at it.
Medowie SIL: bathroom grout raised as an issue — this now matches the mould, water-damage and door problems already flagged twice in TL Escalations for the same house. Third independent report on this property.
Tarro: gate not working.
Purchase requests submitted this week: a door sensor for Ptn-BZ, and staff bedding for Medowie (sizing still being confirmed). No requests pending approval or declined. No vehicle issues reported.
Stocktake is completed and ordering up to date across properties. Team Leaders have been reminded stocktake needs to be uploaded by Thursday for Friday ordering.
No issues this week with systems (Flowlogic, Budgetly, email) and no process gaps or inefficiencies identified.
Posts published this week: birthday post. Posts scheduled for the coming week: job ad, birthday post. The job ad still needs content before it can go out — currently drafted.
Newsletter status: drafted, with school holidays coming up flagged as key content for the next edition. No other outgoing communications requiring review this week.
Priorities this week: forward rostering, updating flyers, and confirming dates with STAFF-K.
The Medowie SIL bathroom grout issue is the third independent report — after two consecutive TL Escalations — to flag unresolved maintenance at that property. This is now a well-corroborated, cross-report finding rather than a single team's complaint.
Risk: Medium. Most items are routine property maintenance, but the Tarro gate fault and repeated Medowie issues warrant a consolidated facilities response rather than piecemeal fixes.
| Field | Detail |
|---|---|
| Maintenance issues | Under 18's — water issue; Warabrook — bathroom door; Medowie — bathroom grout; Tarro — gate not working |
| Outstanding follow-up | Under 18's water issue still outstanding from a previous week |
| Purchase requests | Door sensor (Ptn-BZ); Medowie staff bedding (sizing being confirmed) |
| Stocktake | Up to date; Team Leaders reminded — due Thursday for Friday ordering |
| Content / posts | Job ad drafted, needs content before scheduling; birthday post published |
| System / vehicle issues | None reported |
| Priorities this week | Forward rostering; updating flyers; confirming dates with STAFF-K |
NDIS plan management
1 plan due within 3 months (Ptn-EM). 1 plan lapsed or overdue for renewal (not specified which in source).
Incidents & restrictive practices
No new reportable incidents this week from this FCC. 1 unauthorised RP still open — Ptn-BC, awaiting behaviour-support panel, continuing from the previous workbook's recurring door-locking issue. Ptn-BC's risk assessment needs updating.
Plan & safety reviews due
PEEP due at the Warabrook site, pending an evacuation drill. Ptn-AJ's support plan goals were being updated on the day of submission.
Participant wellbeing
2 missed or cancelled supports: Ptn-OL cancelled with notice; Ptn-SH cancelled — the shift could not be filled after a late staff cancellation. 1 complaint/quality concern: a previous absconding incident involving Ptn-BC has not been formally reported — an active, unresolved compliance gap, not a new event.
Workforce & quality
Staffing issue: Ptn-JY's support team needs expanding. Quality concern: the unreported Ptn-BC absconding incident (see wellbeing, above). Progress notes not fully up to date — to be addressed this week.
Forward look
Priorities: NDIS panel for Ptn-BC and Ptn-MK; chasing approval for Ptn-AJ Wednesday nights and Ptn-CC Monday nights; service agreements to be signed at a meeting with STAFF-L on Wednesday.
NDIS plan management
2 plans due within 3 months — Ptn-JQ and Ptn-WC — both ready for their 6-week review meetings. 1 plan lapsed or overdue for renewal (not specified which).
Incidents & restrictive practices
1 reportable incident this week: Ptn-KA, unauthorised restrictive practice (hand-hold) — notified within the required timeframe. This is the second consecutive reporting period with an open unauthorised RP for the same participant.
Plan & safety reviews due
BSP due for review — Ptn-WC. Ptn-KA's BSP is being edited as requested.
Participant wellbeing
No missed supports this week. 1 complaint: parents were not given prior notice when new staff were added to their child's support team.
Workforce & quality
No staffing or quality concerns raised. Progress notes up to date across the caseload.
Forward look
KPI at risk — Ptn-CS. A reminder has gone out to all families regarding service agreements.
Ptn-BC now has three concurrent open items spanning two reporting periods — a recurring unauthorised RP (four incidents last period), an outstanding risk-assessment update, and a previously unreported absconding incident disclosed only this week. Ptn-KA's unauthorised RP (hand-hold) is unresolved for a second consecutive week.
Risk: Critical. An unreported absconding incident is a notifiable-incident compliance failure regardless of how long ago it occurred, and should be treated with the same urgency as a new report. Two participants now have unresolved, multi-week-open restrictive-practice matters.
| FCC | Caseload | Plans | Incidents / RP | Reviews due | Wellbeing |
|---|---|---|---|---|---|
| FCC-1 | 16 | 1 due <3mo (Ptn-EM); 1 lapsed | RP open — Ptn-BC (awaiting panel); unreported absconding (Ptn-BC) | Risk assessment — Ptn-BC; PEEP — Warabrook | 2 missed supports; complaint re: unreported incident |
| FCC-2 | 18 | 2 due <3mo (Ptn-JQ, Ptn-WC); 1 lapsed | RP open 2nd wk — Ptn-KA (hand-hold), reportable, notified in time | BSP due — Ptn-WC | Complaint — staff notice to parents |